Privacy Policy


1.Privacy Policy on vbena.com

(1). Collect personal data

In order to provide personalized recommendations, efficient customer service, and timely news notifications, we will record some of the information you provided and your registration and browsing.

It includes your name, email address, gender, IP, device information, billing and shipping address information, phone number, address, language settings, product category settings.

We will protect your privacy when using our services. When receiving data transmissions, technical and organizational measures are taken to protect data from loss, operation, unauthorized access, and the like. We will continue to adopt security measures that are in line with technological progress and development. We use Secure Sockets Layer (SSL) for encryption to protect data. SSL is a feature that encrypts all information sent between buyers and sellers, including card information, while external parties cannot read the card details.

(2). Use of personal data

We collect personal information that you voluntarily provide to us and use it for the following purposes:

Create your personal account on vbena.com

Complete the transaction with you;

If you have any questions about the delivery of your item, you can contact us;

If you have subscribed, please communicate with you about the latest market trends and let you participate in the promotion;

Understand your needs and preferences and recommend personalized products;

Develop, enhance, market and deliver products and services that meet your needs;

Handling exchanges or product returns;

Improve our services and respond to requests or complaints.

(3).The Content & Frequency of our communication with you

Email, SMS and App push notifications for automatic triggering
We may send you a confirmation email or SMS verification and a service-related notification if necessary after you register for vbena.
E.g:
Your order confirmation email;
Your address change confirmation email;
Your payment confirmation email
Your order delivery notice;
Your package logistics method change notice;
The above list is closely related to your order. We strongly recommend that you do not cancel your subscription. If you insist on deleting your account information, you will not receive the above email again.
The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.

How to delete my account:
Please refer to (7) Exit Right.
Used to manually group email or SMS and app push notifications
Recommend personalized products, services, discounts, shopping and wearing tips, maintenance tips, service policy updates, and offers that may be of interest to you, including sending you this information via email, post or text message

How to unsubscribe:
Please refer to (7) Exit Right.


(4).Cookies

A cookie is a small text file that is retrieved from your computer or mobile device during subsequent visits. Vbena uses cookies to enhance and simplify your access. We do not use cookies to disclose information to third parties. There are also third-party cookies on our website that we use to collect statistics in aggregate form in analytical tools such as Google Analytics. Some of these cookies may track your behavior on multiple websites. There are two types of cookie persistence and temporary (session cookies).

Persistent cookies are stored as files on your computer or mobile device for no more than 24 months.

Session cookies are temporarily stored and disappear when you close your browser. Unless you are logged in, we use a persistent cookie to store your shipping country and shopping bag. We use session cookies to check if you are logged in.

You can easily delete cookies on your computer or mobile device using your browser. For instructions on how to handle and delete cookies, look in the browser's Help. You can choose to disable cookies or receive notifications each time you send a new cookie to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to use the shopping cart.


(5).Children’s Privacy

If you are under the age of 16, please use vbena.com, only provided or authorized by the parent company.

Vbena does not collect, use or transmit data to third parties using any data from children under the age of 13. When we learn that we have collected personal data for children under the age of 13, we will delete the data immediately. If you find any children under the age of 13 to register on our website, please contact us to delete.

(6) Processing of information

You agree to expressly and fully understand that in order to provide you with personalized recommendations, efficient customer service and timely news notifications, we have the right to process your personal data or data sets, including but not limited to any of the following or a series of operations, For example, collecting, recording, organizing, constructing, storing, adapting or modifying, retrieving, consulting, combining, disclosing, disseminating or otherwise using, arranging, combining, limiting, deleting or destroying, whether or not the operation uses automated means.

(7)Right to Opt-out

Delete my account
But bbena is committed to provide you with continuous, high quality products and services. But if you want to delete all your data information on our website, we respect your choice and shall fully cooperate. Please contact vbena customer service and they will reply you within 48 Hours. All your information will be deleted deleted from the server of vbena.
No more emails or messages

If you no later wish to receive the Company's promotional communications, you may opt-out by unsubscribe from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email. You can unsubscribe from SMS by e-mailing our Customer service at bf@vbenahair.com.

2.Data Security on vbena.com

(1).How do we secure user’s information

Vbena.com contains physical, electronic and managerial programs to protect the confidentiality of your personal information, including the Secure Sockets Layer ("SSL") of all financial transactions conducted through this website. We use SSL encryption to protect your online personal information, and we have taken steps to protect your personal information at our factory. Access to your personal information is restricted. Only employees who need access to your personal information to perform specific tasks can access your personal information. Finally, we rely on third-party service providers to achieve the physical security of certain computer hardware. We think their security procedures are enough. For example, when you visit our site, you will access servers that are kept in a secure physical environment behind locked cages and electronic firewalls.

Although we use industry standard precautions to protect your personal information, there is no guarantee that data transmission over the Internet is 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us, and you understand that any information you transfer to us is at your own risk. But we will do our best to protect your data. We do not sell, rent, trade, license or otherwise disclose your personal or financial information to anyone. While providing better service, we work with third-party partners.

You are responsible for maintaining the security and confidentiality of your vbena.com username and password.


(2).Working with Third-party Partners

Sometimes we have to use a third-party service provider to perform specific functions on our behalf. Any information disclosed to them is personally assisted by them to provide services. We will sign a strict confidentiality agreement with a third party service provider. At the same time, strict encryption methods will be used during data transmission.

·Delivery

We must provide your name, shipping address, email and phone number to DHL, USPS, EMS, UPS, Fedex and other partners to ensure your order is delivered.

·Payment

We must provide your credit card number to financial services organizations (such as PayPal, credit card processors and card issuers) to process payments. We may share information to reduce the risk of fraud or to prevent fraudulent users who attempt fraud or other illegal activities on our website.

·Marketing

During your registration, you agree to receive our promotional notices; you may be notified of new products, promotional announcements, special offers and services through EDM and SMS. You can unsubscribe from these newsletters at any time by clicking "Unsubscribe" at the bottom of each email. You can also send an email to bf@vbena.com and ask to stop sending you any promotional emails or text messages.

·Data tracking and statistics

To enhance the user experience, we may share information with third parties that does not identify you or any users, such as the number of daily visitors for a particular page, or the size of an order for a particular date. Advertising partners and Google Analytics.


(3).You fully understand and clearly agree that we may authorize affiliates to process your personal data after signing a strict written data processing agreement.

(4).Corporate affairs and business affairs.

We may share personal data with all affiliated companies. In the event of merger, reorganization, acquisitions, joint ventures, assignment, spin-off, transfer or sell or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

3.Updates to Our Privacy & Security Policy

vbena.com reserves the right to change the privacy and security claims of the site.

Any changes we have made to this Privacy & Security Policy can be found by visiting us online. When we do make changes, we will update the “Last Updated” date below. Where changes are viewed as more material, we may attempt to contact you or we will post a notice on this website that we have made changes to this policy.

Contact Us:

Email: vbenahair@gmail.com

Telephone: +1-6463408004

Wathsapp: +8619991898923

Our website : www.vbena.com