Return Policy

Cancel order

Our priority is getting items delivered to our customers as quickly as possible.

  1. You can cancel your order before the item is delivered. We will give you a full refund.
  2. Once your order is shipped, please contact our customer service as soon as possible, our customer service will help you solve the problem.

Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us email to vbena@gmail.com

Return policy

Please feel free to return any eligible item within 7 days of receiving your original order.

  1. If the product has obvious manufacturing defects, such as size, style, hair material, hat structure or color does not match the description, the goods returned within 7 days after returning the original order will be eligible for a refund, please feel free to contact us, our customer service will be as soon as possible reply to you.
  2. Items must be returned in the original factory state (unchanged, undamaged, undamaged and the label is affixed to the original packaging) as we do not sell refurbished or previously owned products. Make sure the hair is stretched (waves) intact and does not cut the lace.
  3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment  account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
  4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
  5. After the return request has been authorized, the hair extensions&hair wave can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.